Terms of service online store

Delivery

Where we Ship

We ship throughout Europe, the United States, Canada, Australia, and to over 200 countries Worldwide
What are your despatching hours?
We despatch Monday - Friday from 9.00 am to 5.30 pm. Next Working Day orders must be placed by 4 pm Monday
Can I Track My Delivery

Yes, if you choose shipping options with Available Tracked when we despatch your order we will email you with the tracking details. Tracking details may not appear or update on the carrier's website until the parcel has been scanned into their network on the evening of despatch.

Shipping Options

Shipping Company	Shipping Cost	Estimated Delivery Time	Tracking Information
Deutsche Post standard	4.90 EUR	Germany, Austria 4-5 days Europe 5-7 days USA 7-12 days Australia 12-15 days	Not Tracked
Deutsche Post Tracking	8.50 EUR	Germany, Austria 4-5 days Europe 5-7 days USA 7-12 days Australia 12-15 days	Tracked Available

** Please note that certain shipments may require additional transit time for customs clearance. Service to some remote areas may require additional delivery days.
*** If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return, will be the responsibility of the customer.

Return & Refund

Behind the quality of everything we sell and hope you like your gear

X-Time Trade EOOD stands behind the quality of everything we sell and hope you like your gear.
If you are unsatisfied with products you purchased from proive-shop.com, you can return your item(s) as follows:
• Items purchased online must be returned within 30 days of purchase.
• All returns must be in the original packaging, unused, and in a new saleable condition. The item cannot show any signs of use. If the item is considered used – no credit issued and the item sent back.
• You must have an original receipt or packing slip to complete your return.
• Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to the 3rd party’s return policy.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies
RETURNS ARE EASY!
If you want to return the item you have just sent us an email at pro_dive@abv.bg or used the contact us form and write your order number.
1. Package up your item securely. Remove any previous shipping labels from the box.
2. Ship your items. Use the shipping label below. Please note you are responsible for the return freight, any insurance, and scheduling the pickup of your package.
SHIP TO:
X Time Trade EOOD
10 Ivan Hadjihristov str.
6000 Stara Zagora
BULGARIA
Include the following on the shipping label or box:
Order Number #_____
CREDIT
Upon receipt of your return, we will inspect the items and process your credit within 1-2 business days and will refund the money.
prodive-shop.com is not responsible for items lost in transit.

Payment

X-Time Trade EOOD offers 2 methods of payment and other local payment methods.
By Credit/Debit card:
We accept Visa, MasterCard, Maestro, and American Express. Your Credit/Debit card will be charged at the time of placing your order through our secured payment gateway: Checkout. For online payment made by credit card, the "Secure Socket Layer" (SSL) security system is used, which allows for encrypting your banking information when on the network.
By PayPal :
You can pay quickly and securely with your PayPal account or your debit/credit card without sharing your financial information with X Time EOOD PayPal uses the latest in data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud.
Issuing of invoices
Customers are informed of any purchase via email to the mandatory email address given on checkout section of the order.